Delegates Bullying Fact Sheets - Bullying Factsheet 01- Defining Violence and Workplace Violence

Workplace violence and aggression include verbal and emotional abuse or threats and can include physical attack to an individual or property by another individual or group. The impact of violence on a victim depends on the severity of the violence, his or her personal experiences, skills and personality.

Violent acts include

• Verbal abuse in person or over the telephone
• Written abuse
• Threats
• Ganging up, bullying and intimidation
• Physical or sexual assault
• Armed robbery
• Malicious damage to the property of staff, customers or the business

Workplace violence may not always be a critical or extreme situation from the outset. It sometimes follows a pattern of escalating behaviour from agitation, expressed anger or frustration and intimidating body language to verbal/written abuse and threats, to physical threats, then assault.

The new WorkCover Health and Safety Guide - Violence in the Workplace provides practical guidance on managing workplace violence and aggression.

Further information about comprehensive definitions of workplace violence can be found on the website.

Download more info:
Bullying Factsheet 01- Defining Violence and Workplace Violence (pdf File) [ Get a player/reader for this file here ]

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